Any damage to jewelry caused by neglect, abuse or natural wear and tear. Damage, such as being hit or knocked, is easily detectable under magnification. For example, if a ring wears thin or prongs wear out due to neglect or natural wear and tear, the warranty is considered void. Additionally, if a ring becomes out of round and thus causes stones to fall out, this could be due to damage to the bottom of the ring when being worn.
Any jewelry that has been repaired by another jeweler. We cannot be held responsible for merchandise that has been worked on by another jeweler.
The loss of a center stone. Center stones can be covered by your insurance if you have submitted it for coverage with an appraisal. If you need to have your center stone replaced, please go through your insurance company first.
Damage to your center stone. While diamond is the hardest mineral on earth, it is still subject to breaking or chipping. All other stones that are lower on the hardness scale are subject to damage from regular wear. Please be aware of this when choosing your center stone.
If you need to return merchandise due to defects, please contact us at [email protected]. Once received, we will carefully examine the defected merchandise and determine if the above criteria is met. Once approved, we will ship out your replacement item at no additional charge and as soon as possible.
Lacey's Custom Jewelry reserves the right to reject any returns that do not comply with the conditions stated above. Please remember we do check all merchandise returns with magnification and we are aware if you have been wearing your jewelry or not.